Privacy Policy

At Red Shores Charlottetown, we are committed to protecting your personal data and ensuring that you feel safe and comfortable while enjoying our gaming facilities. This Privacy Policy explains how we collect, use, store, and protect your information.

Personal Data Collection

We may collect personal data from you when you visit our casino, including:

Government-issued photo ID
Contact information (name, address, phone number)
Gaming activity details

This information is used to verify your identity, ensure compliance with gaming regulations, and provide you with rewards and benefits through our Rewards Club program.

Data Use

We use the collected data for the following purposes:

To comply with government regulations and industry standards
To administer our gaming activities, including monitoring gameplay and tracking rewards earned by players
To communicate with you regarding promotions, events, and important announcements

Security Measures

To protect your personal data, we employ various security measures, including:

Secure servers to store your information
Encryption technology (TLS 1.2+) on our website and in-person systems
On-site cameras for surveillance and monitoring

Your Rights

As a valued player at Red Shores Charlottetown, you have the right to:

Access your personal data upon request
Correct or update any errors or inaccuracies
Opt-out of receiving promotional communications
Withdraw consent for specific uses of your information (e.g., marketing)

Please note that some exceptions may apply under gaming regulations and laws.

Data Retention

We retain your personal data only as necessary to fulfill our obligations, provide ongoing services, or comply with regulatory requirements. Data is stored securely on our servers and may be accessed by authorized personnel for legitimate purposes.

Third-Party Sharing

In certain situations, we may share your personal data with:

Government agencies and regulators (as required)
Service providers contracted to support gaming operations
Business partners involved in co-branded promotions or joint ventures

These third parties are required to comply with our security standards and protect the confidentiality of your information.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time, without prior notice. Changes will be effective upon publication on our website.

Questions and Concerns

If you have questions or concerns regarding this policy, please contact us:

In-person: Visit our Rewards Club desk at Red Shores Charlottetown
Phone/Email: (available during casino hours)

We appreciate your understanding of our commitment to data protection and look forward to serving you.